Finnair carries nearly 50 per cent of its customers

Today Finnair is able to carry nearly 50 per cent of its passengers. Approximately 35 per cent of today’s flights are operated. Every effort is made to keep the number of flights on the same level during the following days.

“We are very sorry for all our customers that the cabin staff strike has affected. Fortunately our working staff is doing excellent work. We have all possible resources focused in taking good care of our customers,” says Finnair’s Senior Vice President Customer Service Anssi Komulainen.

Customers whose flight is on 12 December or before can change their booking to any date up to the end of March. Customers whose flight is on 10 December or before can also ask for a refund on their ticket. Finnair will also try as far as possible to reroute passengers of cancelled flights. In reroutings, passengers returning home will be prioritised. In the case of cancellations or changes, customers should contact the party that sold them their ticket.

Detailed information about flights as well as instructions to customers will be updated continually at the address www.finnair.fi/info. When flights are cancelled, a personal text message will be sent to the passengers of these
flights. For this, it is important that the correct telephone number is included in flight bookings. Passengers can check this by following the instructions given on the information page. Information can also be found on Finnair’s Finnair Facebook page, www.facebook.com/Finnair.

Despite the strike, every effort will be made to operate Finnair’s leisure flights normally, partly with external capacity.

Finnair Plc
Communications
8.12.2010