HAECO Strengthens AOG Support Capability

Hong Kong Aircraft Engineering Company Limited (“HAECO”) Group has enhanced its aircraft-on-ground (“AOG”) support service by launching a centralised material support centre that leverages Group-wide assets and technical capabilities to further strengthen customer support in emergency situations. The single-point AOG communication platform provides customers with access to a dedicated team of experienced material specialists, on 24/7 standby to respond to critical AOG requirements. The service enhancement will shorten lead time and increase success rates for AOG recovery.

The Group’s AOG service is supported by its inventory technical management company, HAECO ITM, which has the capability to provide rotable components for round-the-clock emergency AOG recovery throughout the Asia Pacific region. HAECO ITM’s extensive asset base, located at Hong Kong International Airport (“HKIA”), caters to a wide range of aircraft types, and is supported by speedy customs clearance, effective logistics and a comprehensive freight network coverage, so that emergency spares are within a four flight-hour reach of most Asian cities. In addition, the Group’s AOG desk also sources parts on behalf of customers from the HAECO Group’s extensive network of suppliers and distributors.

The Group’s extensive component repair and overhaul facilities in Hong Kong and Mainland China have comprehensive technical capabilities and access to rotable assets in line-replacement units, landing gears, nacelles, radomes and flight controls. The Group’s joint venture company with Rolls-Royce plc, Hong Kong Aero Engine Services Limited (“HAESL”), provides On-Wing Total Support such as engine boroscope blending and inspection, as well as more specialist work including module & LRU replacement and fan case re-lining at customer specified locations.

The HAECO Group handles about 200,000 flights for 120 airlines annually at HKIA, Singapore Changi Airport, Shanghai Pudong International Airport, Shanghai Hongqiao International Airport, Beijing Capital International Airport, and other airports in Mainland China. The Group’s casualty teams’ proven track record of technical expertise supported by extensive hangar and workshop facilities, enable the Group to provide one-stop-shop support to its customers’ flight operations, ensuring rapid recovery from operational disruptions in Hong Kong and around the region.