Lufthansa Technik offers new product bundle for global technical support of VIP & Executive Jets

Lufthansa Technik, a leading provider of technical services for
commercial, VIP and Executive Jets, is offering a new product bundle
for life cycle support of VIP and executive aircraft.

Besides comprehensive pre-defined service packages including access
to a pool of highly qualified engineers and mechanics, worldwide
material support through the global Lufthansa Technik logistics
network, customers will have an assured support in case of
“Aircraft-On-Ground” (AOG) incidents and other emergencies.

“Our customers will get a 24/7 global ‘free of charge’
trouble-shooting hotline support for up to ten man hours as an
‘airside assistance’ regardless where the aircraft operates”, said
Walter Heerdt, Senior Vice President Marketing & Sales of Lufthansa
Technik. “This means, that after a signature of a stand-by support
agreement, no further fees or charges will apply until the customer
request additional services at prior agreed prices and conditions.
This would add global AOG coverage on top of perhaps existing MRO
services contracted by the customer at his home-base.”

Engineering and troubleshooting questions will be handled by
Lufthansa Technik’s central Maintenance Control Centre. On-call
assistance and technical support is guaranteed by Lufthansa Technik
over all Air Transport Association (ATA)-chapters.

The 24/7 AOG call centre gives ad-hoc engineering consultation and
advises on the interpretation of technical documentation like manuals
or minimum equipment lists. Lufthansa Technik’s AOG support teams
offer worldwide on-site services, like daily & weekly inspections,
defect rectification, AOG rectification, engine inspections & changes
or station support.

The basic services can be extended by a large number of additional
products from Lufthansa Technik’s general VIP maintenance and
operational services. These include for example maintenance
management services like CAMO support or airworthiness reviews, cabin
interior refurbishment, government authority’s coordination, engine
services, component MRO services and cabin upgrades and
refurbishments, just to name a few.