Pratt & Whitney Readies for Geared Turbofan™ Engine Entry Into Service

EAST HARTFORD, Conn., July 14, 2014 /PRNewswire/ — FARNBOROUGH AIRSHOW — Pratt & Whitney, a United Technologies Corp. company (NYSE: UTX), is launching its Entry Into Service (EIS) program for the Geared Turbofan engine family. When Geared Turbofan (GTF) engines enter service in 2015, a global partner network will be in place and prepared to support customers 24/7 on day one of EIS.

“Pratt & Whitney will launch Geared Turbofan engines on five major aircraft platforms over the next four years,” said Andrew Tanner, vice president of Customer Service. “We are building on our comprehensive customer service network to ensure the highest level of support for the more than 50 global operators who have already placed firm and option orders for over 5,500 engines.”

Pratt & Whitney’s EIS program will ensure that all preparation activities are in place and ready to respond rapidly to any customer need. The company is investing in its existing, comprehensive service network of global facilities, Global Operations Command Center and over 250 service professionals to provide 24/7 customer support. The EIS plan also includes customer training, tooling, focused customer communication, as well as tracking customer fleet analytics.

“To ensure preparedness and uncover the unexpected early, we will be conducting simulation exercises with customers to determine their needs and preferences so that we are ready to work together,” Tanner said.

“Swiss International Air Lines is pleased to be working with Pratt & Whitney on preparing for the GTF Entry Into Service,” said Peter Koch, project manager Bombardier CSeries, Swiss European Air Lines. “We are confident Pratt & Whitney will be ready to provide a seamless EIS experience.”

“Pratt & Whitney has invested billions of dollars in the Geared Turbofan engine program. Now we are building on this investment in terms of EIS readiness and product support,” Tanner said. “When our Geared Turbofan engine family enters revenue service, Pratt & Whitney will be tooled, trained, and ready to support any customer need that arises.”