Thomson Airways – Dreamliner update

Thomson Airways regrets to confirm, in the absence of a delivery schedule from Boeing, we have taken the decision to activate our contingency plans and switch customers booked on the 787 Dreamliner in May and June to alternative planes.

Our dedicated customer service team is in the process of contacting all customers impacted to inform them that they will now be travelling on Thomson Airways 767 long haul aircraft, which have premium cabins.

The supplement paid for the 787 Dreamliner flight will be refunded to those customers who proceed with their original holiday bookings, and customers will also have the option to amend their holiday without incurring any amendment fees.

We understand how frustrating and disappointing this news will be for those customers looking forward to flying on the 787 Dreamliner, we are equally as disappointed that Boeing was not able to confirm a delivery date for us but unfortunately these circumstances are out of our control.